NC/CA created in some modules are not shown in the NC or CA-module

I’ve noticed that an NC in the monitoring record does not generate an NC record to the NC or CA module. The same applies to the Auditing module.

I agree that there should be a way to generate actions for minor incidents, as in the monitoring module. What I find slightly confusing is, that SF is using here the word NC. In my opinion, NC and CA go always hand in hand, you can’t have one without another.

I would like to find all the CA’s in the CA module. Therefore it might make sense to rename these minor incidents to ”minor NC’s” or ”deviations” or something else. Or at least there should be a remark in the record indicating that these actions are not connected to CA module. Corrective actions (which should include RCA) could be renamed as Actions (RCA not needed) or something else.

  • mjklaine
  • Nov 29 2016
  • Under review
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